Shipping & Returns

We offer a 30 day money back guarantee on all our items less your original shipping, handling, and processing fees.

No returns or exchanges will be accepted past 30 days.

Free items are not returnable as shipping, handling, and processing are the only fees associated with these items and are not refundable.

Item(s) being returned or exchanged must be returned in original packaging and in original condition along with a copy of the original invoice.

Please fill out the included return/exchange form and use your invoice number as your Return Authorization (RMA) number and send it back to Kupango International at the below address. If you have lost your invoice you can always log into your Kupango.com account to view your invoices.

Customers are responsible for return postage/shipping fees. We suggest that customers obtain a receipt and tracking number for any packages shipped back to us. Customers are responsible for using reputable carriers that are capable of providing proof of delivery. Kupango.com is NOT responsible for any package lost during the return shipping process.

Kupango International

Building 6600 MiniMall

Dust Off Street

Fort Rucker, AL. US 36362

1-334-598-4902

Refused Shipments

Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 20% restocking fee** plus the cost of shipping and handling.

**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.